Returns & Exchanges

Jade is personal. A stone that looks one way on screen can feel entirely different in the hand — the colour, the weight, the way it catches light. We would rather you take the time to be sure than keep a piece that was never quite right. So every purchase comes with fourteen days to decide.

Our policy

Return any piece within fourteen days of receiving it, unworn and in its original condition, for a full refund or exchange.

A note on commissioned pieces

Bespoke and made-to-order pieces — carved or set to your specification — are the one exception. Because they are made for you alone and cannot simply return to the collection, these are final sale. We will always make this clear before any commission begins.

If anything about a piece troubles you, even past the fourteen days, write to us anyway. We would always rather hear from you than not.